Ground Floor Extension Height Extender

We accept returns of unused products in their original packaging and condition, within 30 days of purchase, and with a valid receipt. Customers are responsible for arranging shipping and covering all shipping costs of item(s) back to our supplier warehouse. Please note, the original shipping costs will be excluded from the refund. Refunds can take 3-5 business days after receipt of the product and is based on the condition of the product after full inspection.

Shipping to UK mainland only takes 7-10 working days. We ship direct from our suppliers Somerset warehouse.

 

Shipping within the UK (mainland only) is based on product weight and is calculated on checkout. For shipping outside of this area, please enquire for an individual order cost & availability.

 

Additional charges will be required for outside of this area, contact us direct to arrange a shipping quote. A collection service is also available from our supplier Somerset warehouse, again contact us directly to arrange this service. Collections must be scheduled beforehand by contacting us directly.

 

The delivery is pretty big, it is a 2-man delivery service but be prepared to assist the driver to unload it/direct them to where to place your delivery. It’s best to have a place ready to store your latitude roof tent, or better still, get it straight on your vehicle!

 

Check the condition of the package before accepting the delivery. If there is visible damage to the tent itself, take pictures and refuse the delivery. Contact us immediately so we can open a claim with the delivery company, and we’ll dispatch another one to you. Damaged deliveries must be refused to avoid any issues.